What is a Scrum Master?

So you're curious about this Scrum Master thing?

Maybe you’re a project manager interested in becoming a scrum master

Or maybe you found a job description online and want to know what the role is like and if you would enjoy it

Today's video from Everyday Design will answer these questions by covering:

  • The roles of a Scrum Master.
  • The responsibilities of a Scrum Master.
  • How to become a Scrum Master.

Notes

Reflection Questions

  • What are your goals as you learn about the role of a Scrum Master?
  • Are you looking to grow your skills in a current role or land a new role?
  • What is your plan for learning the basics of Scrum?

If you are interested in learning Scrum or teaching it to your team, you'll want to check out Everyday Scrum. It's a guide for everyday people to learn Scrum and is written intentionally to be accessible to those practicing Scrum outside the software development space.

You may also find this infographic helpful as a summary of the Scrum Master role.

If you want to explore more Scrum related content, I have lot's of Agile and Scrum posts for you and I've highlighted a few of them below.

Scrum Basics

Scrum Roles

Scrum Books

Leaning Scrum for the first time can be a bit overwhelming. There are many new terms and concepts in Scrum.

Well we’re here to help.

Transcript

The first time I heard it, it was a funny-sounding name. Let's be honest. It kind of sounds like this weird mashup between rugby and Wizards. Spoiler. It's not. It's not nearly as exciting as that, but it can still be a really impactful and fulfilling role if done well. So you're curious about this Scrum Master thing. Maybe you're a project manager who's interested in becoming a Scrum Master.

Maybe you read a job description, and you're not sure what the role is like. Would you enjoy it? Either way, you're curious. And today, here in everyday design, we're going to cover. What is a Scrum Master? What role do they play? What responsibilities do they have? This is going to be an overview. So I've included down in the description lots of links to other videos and content that will help you take a deeper dive if that's what you want to do after this.

But for now, let's dive in. Scrum Master. What is it? I've been a Scrum Master. I've trained other Scrum Masters. But the first time I heard it, it was a funny-sounding name. Let's be honest. It kind of sounds like this weird mash-up between rugby and wizards. Spoiler. It's not. It's not nearly as exciting as that, but it can still be a really impactful and fulfilling role if done well.

Whisker Master is part of the larger Scrum team. So let's look at what the Scrum Master does on the team. They play three critical roles. The first one is that of coaching. They are a coach. They help the team focus on maximizing their impact as part of the development team. And they do this really through teaching them and helping them grow.

Second, they bring clarity. They help the team, and the organization understand Scrum, and really that latter helping the organization understand Scrum might be one of the most important parts of their job. More on that in a second. But the third part, the third role that they play is that of a servant leader and a servant leader. Let's be clear.

They're not the boss. They're not in charge of the development team members. They don't tell them what to do. In fact, they work hard for everybody, including themselves, to respect the team's agency that the team has that agency to do what needs to get done to deliver the value that they're being tasked with. They also ensure that they have the mastery and the resources they need.

They go to bat for them to get them the resources to protect the team's capacity. Most all of the work the Scrum Master does is on behalf of the Scrum Team so they can function well. Okay. Those are the three roles, and now kind of interwoven with those roles, are the Scrum Master's responsibilities. So you're going to see some overlap here, but I think it helps paint a more full picture for you.

So the first one is that of facilitation as a Scrum master, you do you do a lot of facilitation and that can come as part of the set. Scrum events. But you can also come in just a lot of ad hoc times as you're helping the team solve a problem that they're facing again, because you're not telling them how to solve it, but you might be facilitating some sort of exercise to really help them lean in and figure out how they want to solve it.

The second responsibility of the Scrum Master is to protect the practices of Scrum. And now that's not because the practices are super sacred in and of themselves, but it's because the practices are designed to help the team thrive. So they protect the team by protecting the practices. The thirdly, there's a decent amount of time helping the team by removing obstacles.

And obstacles can come in all sorts of shapes and sizes. So this responsibility can vary a lot. And often those obstacles, sometimes they come from within the team, but often they come from outside the team. Which leads to the last responsibility that we hinted at before, and that is becoming a scrum champion to the rest of the organization.

It's their responsibility and it's an often overlooked responsibility of the Scrum Master to help the rest of the organization understand the why and the what and the how. Scrum not doing this is probably the most common reason I see Scrum fail to really take root and thrive. It's because if the people in the rest of the organization, no matter how well that team is functioning of the rest of the organization, doesn't understand it or they're they don't like it or they're frustrated by it.

There's going to just be friction everywhere. And that friction will eventually halt the progress of the Scrum team. So what does it look like to champion Scrum within your organization? Well, it can be well, at times. It's through just a ton of conversations, but it can be through training, it can be through documentation, can be through presentation. Asking hard questions, giving feedback can take all sorts of forms and shapes and sizes.

Now that we've covered the roles and responsibilities of Scrum, so you might be wondering what does it take to become a Scrum master? Well, there are two primary paths that you can take. The first one is training. You can go get the CSM is the most common kind of industry standard for getting a Scrum Master certification, and the PSM is also a common one.

More common outside the U.S. than inside. But it's still a good certification. It still validates that you understand the basics and really that's all both of them do, is they validate that you understand the basics. And so they're kind of costly. Can be anywhere from 1 to 3 grand for the CSM. The PSM is actually substantially cheaper because you don't have to pay for training in order to get the certification.

But the other option is self-guided learning and that kind of pairs well with the PSM and when it comes to certifications, but that was actually my initial path, it was self learning. I've since then gotten many certifications but I would really recommend this if you're curious if you're starting out go down self learning path. And I think the self-learning path combined with just the experimenting of practicing Scrum, whether that's on a project you're leading or on different aspects of your everyday life, is really the best way to incorporate that experiential

learning with the concepts and structures of Scrum. If the idea of learning how to use Scrum in your everyday life is intriguing to you, check out the link in this description. I've got a couple of them for that, and in particular I have one to a guide for everyday people learning to practice Scrum. And I wrote this because a lot of the resources out there, they are written for people in the software development space.

Now my guide. I'll still help those, but it's not written explicitly for that. It's written more for your everyday person who's trying to apply it in other domains, whether it's graphic design, content creation, marketing, you know, you name it, homeschooling, DIY projects for your house, your personal or professional development, all of those, you can find some resources for that because really Scrum is not just limited here this it is not just limited to developing software.

That is where it finds its origin, but it's not limited to just that space. I found Scrum to be a fulfilling and enjoyable role. You can earn a decent salary. It provides a lot of skills that can even transfer to a different job. If you decide to make a change again later. And really, when you think about it, what you're getting to do is you're helping people make an impact, make a positive difference in the world around you.

That's not a bad job. I hope you like this video. Found it helpful in covering the basics of the role of a Scrum Master. If you have questions, feel free to throw them in the comments. I would love to engage with you there or feel free to reach out to me on LinkedIn or on my website. We can engage there as well.

Would love if you'd like and subscribe to this video if it's been helpful so more people can find it. Thanks again and see you next time.

Related Videos

FAQs

Scrum master role

What is a scrum master?

The Scrum Master is a master of process and an empowerer of people as they focus on maximizing the impact of the development team. They support the team by removing obstacles and representing Scrum to the rest of the organization. 

Learn more about the roles and responsibilities of a scrum master. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

Why is a scrum master called a servant leader?

A servant leader puts others’ needs first. The Scrum Master provides the team with guidance and direction (where and why, but not what and how). This approach allows the team to work with a healthy level of autonomy and agency and ensures they have the mastery and purpose needed to do their work.

Explore what it means to be a scrum master. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

Why is a scrum master important?

They act as a mirror helping the team see where they are and how things are going. The scrum master protects the team’s health by balancing the product owner’s drive to complete the product with the team's long-term effectiveness.

Learn more about the role of a scrum master. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

Can scrum masters work remotely?

A scrum master can definitely be remote, but with a caveat. This situation works best when the whole team is distributed. The scrum master's effectiveness will decrease if the rest of the group is co-located and they are the only remote member. 

Explore what it means to be a scrum master. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

Can one person be the Scrum Master for multiple teams?

This combo is possible, depending on the experience of the teams and the frequency of obstacles you need to help remove. I’ve been the scrum master for two brand new scrum teams simultaneously. It was a bit more work at first because so much teaching was going on, though it eventually leveled out once the teams learned their new rhythm.

Learn more about what to do if you don’t have all the roles for a scrum team. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

Scrum master certifications

How to get certified as a scrum master?

The most common certifications for a scrum master are:

The CSM is more common than the PSM but also more expensive. Both offer multiple levels of certification.

You are required to take a class by a certified instructor for the CSM, which will cost you around $1,000. The CSM course includes the test cost and is comparable in difficulty with the PSM test.

The PSM recommends but doesn’t require a course. So you can take the self-study route and then take a cheaper test ($200). This level of affordability can make the scrum.org certifications a more attractive first step for people exploring scrum certifications.

Here is my experience with certifications as a path to growth.

Also be sure to check out the essential Scrum glossary.

Why become a Certified Scrum Master (CSM)?

The best way to learn to be a scrum master is through practice. However, earning a certificate can provide helpful instruction, and some companies list it as a requirement for scrum master roles. 

If you're entering the world of scrum or trying to transfer your skills from one domain to another, having a certification like the CSM can help you get in the door.

Here is my experience with certifications as a path to growth.

Want to learn the essential Scrum terms.

How quickly can I become a scrum master?

Unlike the PMP (Project Management Professional), most scrum certifications don’t require experience. There are pros and cons, though. It makes earning the certifications easier but also makes them a little less valuable. 

A typical CSM course will last between 3 and 5 days, depending on how much instruction is done each day. The PSM doesn’t require a course, so if you already have a solid understanding of scrum, you can just take the test today. 

To really be a Scrum Master your'e going to need practice.

Here is my experience with certifications as a path to growth.

Also be sure to check out the essential Scrum glossary.

Scrum master responsibilities

What does a scrum master do each day?

If you could look at their calendar, you would probably see things like

  • The daily standup, maybe more than one.
  • Meeting with other leaders to explain scrum.

Learn more about what it means to be a scrum master. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

How does a scrum master remove impediments?

The scrum master helps remove obstacles, such as

  • The team does not have the tools or resources to do the necessary work.
  • Functional managers are trying to assign extra responsibilities.
  • Mix messages or a lack of clarity about a user story in the backlog.
  • A lack of responsiveness from the Product Owner.
  • Unrealistic expectations about how long the required work takes.

The Scrum Master advocates for the team's needs and works to resolve the obstacles so the team can focus on producing the highest value possible.

Learn more about how the scrum master removes obstacles. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

How does a scrum master coach the team?

The scrum master doesn’t tell the team what to do. Nor do they solve the problems assigned to the Scrum team. But they play a critical role in helping the team identify the problem and create solutions. A scrum master does this through facilitation and practices.

Find out how a scrum master is a coach. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

How does a scrum master motivate the team?

They act as a mirror helping the team see where they are and how things are going, and they cultivate a space for the team to adjust based on what they see.

They help the team remove obstacles such as unclear requirements, interpersonal conflict, organizational impediments, and dependencies on other teams. This support allows the team to work with a healthy level of autonomy and agency and ensures they have the mastery and purpose needed to do their work.

Learn more about the role of a scrum master. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

Scrum master and product owner

Can the scrum master also be the product owner?

The two roles balance each other, thus placing you in tension with yourself. You you hold both roles, you must be mindful of how you communicate with the development team. Holding both positions can also impact how much agency the dev team feels they have.

Learn more about playing both roles of scrum master and product owner. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

How does the scrum master help the product owner?

They help remove obstacles such as unclear requirements, interpersonal conflict, organizational impediments, and dependencies on other teams.

Find out more about how the roles on a scrum team work together. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

How does the product owner help the scrum master?

The product owner works with the scrum master to look ahead to future sprints, evaluating significant milestones to ensure they deliver critical features on time. They also check to see if the work needed to get there matches the capacity or velocity of the team.

Find out more about how the roles on a scrum team work together. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

How is the product owner different from the scrum master?

The product owner products the product vision by balancing the needs of both the business and the customer. The scrum master protects the team’s health by balancing the product owner’s drive to complete the product with the team's long-term effectiveness.

Keep exploring the relationship between the product owner and the scrum master or you can look over the role of the product owner and the role of the scrum master.

Then browse the most common terms in a Scrum glossary and learn what is Scrum.

Are the scrum master and the product owner part of the scrum team?

The scrum team includes the following roles

  • scrum master 
  • product owner
  • development team

Either the scrum master or the product owner can also be part of the development team. However, it’s not recommended for the scrum master and product owner to be the same person.

Learn more about the roles and responsibilities of a scrum team. Then browse the most common terms in a Scrum glossary and learn what is Scrum.

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